Resume
Experience
Technical Writer
Digital Monitoring Products | Springfield, MO
July 2024 - Present
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Writes and creates instructions and illustrations for installation guides, programming guides, user guides, technical updates, compliance guides, help files, and custom literature for dealers, technicians, and end users.
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Regularly manages multiple projects to meet fast-paced deadlines, participates in product management meetings, and interviews project managers, engineers, and stakeholders to gain a comprehensive understanding of products.
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Maintains a record of all active documentation, including product hardware updates, product firmware updates, and new products.
Graduate Teaching Assistant
Missouri State University | Springfield, MO
August 2022 - May 2024
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Created lesson plans and assignment guidelines, graded all student work, and managed classroom activities.
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Helped students develop critical thinking skills, analyze complex information, and express written ideas in social, academic, and professional contexts.
Communications Intern
Natural Accents Lighting | Kansas City, MO
May 2023 - August 2023
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Wrote social media content, blog posts, and marketing emails about lighting products and solutions.
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Redesigned company website, edited photos of client homes, and gathered research about upcoming remodeling and home shows.
Education
Master of Arts in Professional and Technical Writing
Missouri State University
August 2022 - May 2024
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4.0 GPA
Bachelor of Science in Socio-Political Communication
Missouri State University
August 2018 - May 2021
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Graduated with honors
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Magna Cum Laude
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3.8 GPA
Certificates
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Undergraduate certificate in Advocacy Writing
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Undergraduate certificate in Conflict and Dispute Resolution
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Graduate certificate in Teaching of College Composition
Programs
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Adobe Creative Cloud
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Confluence
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Jira
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Microsoft Office Suite
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Microsoft Teams
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Google Docs
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Canva
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Wix
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WordPress
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Vendasta
Skills
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Editing
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Proofreading
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Process and procedure documentation writing
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Compliance writing
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Project management
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Conflict resolution
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Creativity
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Public speaking
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Flexibility
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Fact-checking and researching
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Troubleshooting